Refund Policy
This policy explains when you can cancel an order and how refunds are handled.
1. Cancelling an order
You can ask to cancel an order before it has been shipped or delivered. Contact us as soon as possible with your order number.
2. Refunds
If an item arrives damaged, is not what you ordered or does not arrive at all, contact us with your order number and we will arrange a replacement or a refund.
3. Digital items and entries
Digital items, wallet top-ups and paid entries are delivered straight away, so they cannot be refunded once used, unless the law where you live says otherwise.
4. How refunds are paid
Approved refunds are paid back to the original payment method or to your wallet on this site. How long this takes depends on your payment provider.
5. Contact
To ask about a cancellation or refund, contact us using the details on this site.
